Support

Troubleshooting

First identify whether the failure happens in flatscreen or VR, and install the latest store update. The dated 3 June 2025 notes fixed DLSS activation; the 13 June hotfix fixed missing fog on low settings. Neither is a guarantee that every current crash or upscaling issue is resolved.

Documentation research, not a tested repair guide. Dated studio patch notes establish what was changed; community workarounds are not guaranteed fixes. No crash, controller or upscaling issue was reproduced by this site.

Black screen

Close the game, temporarily remove third-party modifications, and use the store’s file-verification function. Retest in flatscreen to separate a game launch failure from a headset/runtime issue. Check GPU drivers and the headset software. Record the build and the point of failure before contacting publisher support. Do not delete intro movies or replace DLLs on the strength of an unverified fix; PCGamingWiki could not be directly re-read during this audit because of HTTP 403.

Controller not working

HDR support

No official in-game HDR toggle or enabling procedure was verified in the sources checked. Windows Auto HDR, a display’s HDR mode and native game HDR are different features. This page does not promise that an operating-system setting or an ini edit adds native HDR.

DLSS and performance

The studio’s 3 June 2025 notes explicitly fix DLSS activation and improve performance with Shadow Quality set to low. They do not publish a performance uplift or universal fix for frame generation. Use the current store build and supported GPU drivers; if DLSS is unavailable, use an option actually offered by your build and report the problem. A third-party upscaler is not an official fix. The 13 June hotfix restores fog and atmospheric volumes disabled at low settings; it is later than the DLSS update.

A clay lantern figure with a flame stands under a moon, facing a snowy mountain
Official Steam screenshot. © MoonHood / Fast Travel Games.
Two pale clay creatures reaching toward a small lantern figure
Official Steam screenshot. © MoonHood / Fast Travel Games.

Back up saves and restore original game files before asking support to reproduce a problem. Keep a record of any mods or configuration changes. No workaround on this page is a security or compatibility guarantee.

Questions

Why does my controller do nothing?

Check flatscreen versus VR mode first, then whether the store client or headset software detects the correct controller. Full flatscreen controller support is not a guarantee for every VR input setup. Contact support with the controller model and build if detection still fails.

How do I turn HDR on?

No official in-game HDR procedure was verified. Do not confuse Windows/display HDR with native HDR support in the game; ask publisher support about your platform and build.

DLSS is greyed out. Now what?

Update the game and GPU driver, remove third-party upscaler modifications, and retry on supported hardware. The 3 June 2025 notes fixed an activation bug, not every possible DLSS problem. Use a setting actually available in your build and report unresolved issues to [email protected].

Keep going

Sources checked 23 October 2026

  • PCGamingWiki — Checked 23 October 2026.
  • Steam — official news hub — New improvements on Steam!, 3 June 2025; Hotfix!, 13 June 2025. Checked 23 October 2026. No numeric latest-version claim is made.